At Modern Aminos, we work to ship orders quickly and provide a reliable delivery experience for the research community. The information below outlines how our shipping process works.
Modern Aminos currently ships only within the United States via FedEx or UPS. We do not export products internationally from this website. Orders placed outside the United States are not accepted.
International Orders: Modern Aminos ships to the EU through modernaminos.eu. Please note the EU website will not have the exact same products as the USA catalog.
Order Processing
Orders are typically processed and shipped the same business day when placed before our daily shipping cutoff, 12PM CT. Orders placed after the cutoff, on weekends, or on holidays will ship on the next business day.
Once your order ships, you will receive an email with your FedEx or UPS tracking number so you can follow the shipment directly through the carrier.
Shipping Methods & Delivery Times
We currently offer shipping within the United States through FedEx or UPS, including:
FedEx 2Day
FedEx Priority Overnight
UPS shipping options where available
These services are designed to provide fast delivery once packages are in transit. However, delivery timing may vary depending on factors such as order time, weekends, holidays, weather conditions, or carrier operations.
Please note that FedEx and UPS typically do not deliver on weekends, which may extend transit time for orders shipped later in the week.
Carrier Responsibility
Once a package leaves our facility and is accepted by FedEx or UPS, the shipment is handled by the carrier. While we ensure orders are packed and shipped promptly, delivery timing and transit updates are ultimately managed by the carrier.
Tracking & Shipping Delays
If your tracking information has not updated for five consecutive days, please contact our support team via our Contact Us page. We will review the shipment and work with the carrier to determine the best resolution.
Delivered but Not Received
If tracking shows your package as delivered but you cannot locate it, please check around your delivery area, mailbox, and with neighbors or building management.
Carriers may occasionally mark packages as delivered slightly before the final drop-off, so we recommend allowing up to 24 hours for the package to arrive.
If you still cannot locate your package after this time, please contact our support team via our Contact Us page and we will help investigate the situation.
Address Accuracy
Please ensure your shipping address is entered correctly at checkout. Modern Aminos is not responsible for delivery issues caused by incorrect or incomplete addresses.
If you notice an address error after placing your order, please contact our team as soon as possible via our Contact Us page. While we will do our best to update it before shipment, we cannot guarantee changes once the package has been processed or handed off to the carrier.
Refunds & Resolutions
Because our products consist of peptides and amino acids with strict temperature and environmental sensitivities, we cannot accept returns or provide refunds for change-of-mind or order errors due to the high risk of product degradation.
We accept returns and exchanges for damaged or defective products only. If a product arrives damaged, broken, or defective, you must contact us via our Contact Us page within 14 days of delivery with your order number and photos of the issue. Once verified, we will gladly replace the item or issue a refund.
If a shipment has been lost by the carrier (e.g., FedEx, UPS) and it is not recovered, and the delivery confirmation report shows a non-delivery, then we will reship the order at no cost to you. However, if a shipment is claimed to be lost but the carrier’s delivery confirmation officially shows “delivered”, our delivery guarantee has been fulfilled, and we will not reship free of charge.
